Miami Tire & Wheel
Specials
Professional
Fitment
10815 NW 14 St, Miami, FL 33172
📅
Easy Requests
Contact us with your order number to begin
Hassle-free Policy
Returns & Refunds
We want you to ride with confidence. If something isn't right with your order, here is how our return process works.
🛞
Unused Items
Unmounted, unused and in original condition
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Original Payment
Refunds go back to your payment method
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Local Support
Real Miami team on (305) 400-4708
Return Eligibility
Safety comes first, so tires and wheels must meet these conditions to be accepted.
Eligible for Return
- Unused tires and wheels that have never been mounted
- Items in original condition with no marks or damage
- Orders with a valid order number and proof of purchase
- Items that arrived damaged, defective or incorrect
Not Eligible
- Tires or wheels that have been mounted or driven on
- Items damaged after delivery or through improper installation
- Special-order or custom items, unless defective
- Items returned without prior approval from our team
How to Return an Item
1
Contact Us
Call or email us with your order number and the reason for return.
2
Get Approval
Our team reviews your request and confirms the next steps.
3
Send or Drop Off
Return the item securely packed, or bring it to our Miami shop.
4
Get Refunded
After inspection, your refund is issued to the original payment method.
Return Conditions
To be accepted, your return must meet the following requirements.
- Contact us and receive approval before sending anything back.
- Items must be unmounted, unused and in their original condition.
- Include your order number or confirmation email.
- Pack items securely to avoid damage in transit.
Return shipping costs may apply unless the return is due to our error or a defective product.
Refunds
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method. Original shipping or delivery fees are non-refundable unless the return is our error.
| Situation | Refund | Return Shipping |
|---|---|---|
| Unused item, change of mind | Item price | Customer |
| Defective or damaged item | Full refund | La Ceiba |
| Wrong item sent | Full refund or replacement | La Ceiba |
Exchanges
Ordered the wrong size or fitment? Contact us before the item is mounted and we'll help you exchange it for the correct product, subject to availability.
Damaged or Incorrect Items
If your order arrives damaged, defective or not as ordered, contact us immediately with your order number and clear photos. Keep all original packaging until the issue is resolved.
Order Cancellation
Need to cancel? Call us as soon as possible. Orders that have not yet been prepared or shipped can usually be cancelled. See our Shipping Information for how orders are processed.
Returns FAQ
Can I return tires after they've been installed?
No. For safety reasons, mounted or used tires and wheels cannot be returned unless they are defective.
How long does a refund take?
After we receive and inspect your item, the refund is issued to your original payment method. Your bank may need additional time to post it.
Can I return an item in store?
Yes. Call us first, then bring the item with your order details to 10815 NW 14 St, Miami, FL 33172.
Who do I contact about a problem with my order?
Call (305) 400-4708 or email lctiresmiami@gmail.com with your order number.
